Refund policy

All Sales Are Final

All plant purchases are final. GreenDesign does not accept returns, refunds, or exchanges for plants or other items purchased through our website.

Damaged or DOA Plants

If your plant arrives with significant damage or appears to have arrived deceased, please contact us as soon as possible after delivery.

To help us understand what happened during transit, we require an unboxing video showing the package being opened from its original sealed condition. Please include clear photos and a description of the issue when contacting us.

Claims should be submitted promptly after delivery so we can review the condition of the plant and determine the appropriate resolution.

Because every situation is different, GreenDesign will review each claim individually. If a claim is approved, we may offer an appropriate resolution such as a replacement or store credit.

Order Cancellations

Orders may be canceled as long as the plant has not yet been packaged and shipped.

Once an order has been packaged or shipped, it can no longer be canceled.

To request a cancellation, please contact us as soon as possible after placing your order.