Refund policy

Due to the nature of live plants, all sales are final. We do not accept returns, exchanges, or cancellations after an order has been processed.

We take great care in preparing and packaging each plant before shipment. If your plant arrives damaged or there is an issue with your order, please contact us within 24 hours of delivery with photos and an unboxing video showing the condition of the package and plant upon arrival.

Claims submitted without an unboxing video may not be eligible for review.

We are not responsible for damage caused by improper care after delivery, environmental conditions after arrival, shipping delays caused by the carrier, or incorrect shipping information provided by the customer.

Please review plant photos, descriptions, and care information carefully before purchasing. By placing an order, you acknowledge and agree to these terms.